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TERMS AND CONDITIONS

General Policy
Price, specification, and terms are subject to change without notice. PixelUSA.com is not responsible for errors in typography and/or photography. Retail items come with original manufacturer's warranty but no technical support. Customer pays return shipping on all services. PixelUSA.com reserves the right to refuse service to anyone for any reason at any time.

Purchase Agreement
By accepting delivery of any product delivered from us ("PixelUSA.com"), you ("Customer") agree to be bound by the terms and conditions listed below. PixelUSA.com and Customer agree that the following terms and conditions are the exclusive terms governing the sales transaction between PixelUSA.com and Customer. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time Customer place an order with or accept delivery of any goods from PixelUSA.com.

In order to take advantage of our return guarantee policy, Customer agrees to comply with our Product Return Procedure as stated. Any breach of our Return Policy Procedure will result in the loss of our replacement/return guarantee. Furthermore, all returned shipments not in compliance with these instructions will be rejected.

 

 

 

 

 

 

 

 

 

 

ORDERING INFORMATION

Order Status
We will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed within 24 hours, once the item is shipped.

Changes to Orders
You may request a change to your order, provided your order has NOT already been shipped. Please call us during business hour to change your order. Never request order changes via e-mail as we may not receive it in time.

Back Orders
Any items which are unavailable will be placed on back order, and the remainder of your order may be shipped. Our sales rep will provide you with the item's estimated time of arrival (ETA). Please note that these dates are "estimates" and not guaranteed to arrive on that date.

Cross-Shipping
We do NOT cross-ship.

 

 

 

 

 

 

 

 

 

 

RETURN POLICY

All items unless otherwise mentioned* may be returned within 7 days from the original invoice date, subject to a restocking fee**. There will be no refunds after 7 days unless the product is defective. Refunds are issued back to the original source of the purchase.

If a product is defective, Pixel will test your product and replace it with a product of equal or similar value if the product is no longer available. Please note, however, that Pixel WILL NOT replace any part(s) which have been physically damaged (broken) and/or show any signs of burn marks.

Shipping charges are non-refundable. Delivery, installation, and other fees for services performed are non-refundable after the service has been completed.

Any merchandise missing the original Universal Product Code (UPC) may not be returned.

* NON-RETURNABLE products are as follows: all Software, Notebooks, Blank Media Cartridges, Monitors.

** A return authorization number is required for ALL returns. A fifteen (15%) restocking fee will apply if an item has been opened.

Product Return Procedure:
To return a product based upon our replacement/return guarantee, Customer must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). All RMA's must contact Pixel by phone or via email. PixelUSA.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 5 days within which return products must be received by us. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Customer is solely responsible for shipping any returned product to us. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-sellable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, our Return Procedure will be breached and PixelUSA.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.

 

 

 

 

 

 

 

 

 

 

(Does not apply to complete system purchases or installations performed by PixelUSA)

  1. Compatibility of parts purchased from us are not guaranteed to be compatible with hardware and software already owned by the customer and hardware and software to be purchased in the future. The customer should do appropriate research, such as calling manufacturers, in order to determine compatibility of parts. If compatibility between parts cannot be determined beforehand customer will be buying the product at their own risk. Employees of Pixel USA are not responsible for providing compatibility information in this situation. Advice given by Pixel USA on compatibility may not have been personally confirmed and should be double checked for accuracy by the manufacturer before purchase. If purchased parts are not compatible with existing parts customer is responsible to solve the problem at their own expense and to pay the restocking fee if it is returned to Pixel USA. If the customer would like Pixel USA to try to solve the incompatibility a labor charge will apply. The customer will still pay a labor charge if solution can not be found.
  2. Installation of parts should be performed by a knowledgable technician. It is assumed that when the customer buys computer parts that they know how to install them or knows somebody else who can. The parts from Pixel USA will not come with instructions designed for beginners. A BEGINNER SHOULD NOT ATTEMPT TO INSTALL ANY PARTS BECAUSE COMPUTER PARTS CAN BE EASILY DAMAGED OR NOT WORK PROPERLY IF NOT INSTALLED CORRECTLY. MOST PARTS ARE USUALLY VERY SPECIALIZED IN NATURE AND REQUIRE SPECIALIZED KNOWLEDGE AND EXPERIENCE IN ORDER TO INSTALL THEM SO THEY WORK PROPERLY AND DON’T GET DAMAGED. Pixel USA can provide assembly and configuration of parts into customer’s computer system for additional charge. Pixel USA will not provide verbal or written instructions on installing parts because the time involved in doing so would make it prohibitive. If the customer decides to install the product themselves and any part is damaged either by wrong installation or defective part regardless of whether the part was purchased from us the customer must take full responsibility for replacing the damaged part. PIXEL USA WILL BE HELD HARMLESS IN ANY EVENT THAT ANY PRODUCT IS DAMAGED OR DOESN’T WORK CORRECTLY DURING INSTALLATION. Pixel USA will not be responsible for any configuration including but not limited to BIOS, jumper, software and driver settings, that may be needed to make the parts work. Pixel USA will charge for such work at the standard labor rate even if the fix takes only a few minutes.
  3. Customer is responsible for installation, removal and reinstallation of parts purchased from Pixel USA or the payment of a technician to perform such tasks. Pixel USA will not perform installations or removals free of charge regardless of the circumstance. If a customer feels a part that was purchased from Pixel USA is defective the customer will remove such part at their own expense and return the part to Pixel USA for verification.
  4. Customer is responsible for delivering any parts suspected to be defective to Pixel USA at customer’s own expense. Pixel USA will not be responsible for any transportation of merchandise to and from the Pixel USA location, including any costs involved in shipping such as carrier costs, packing materials and handling charges. Pixel USA also will not be responsible for the product while it is in transit such as having a defect due to improper handling during shipment. ALL CLAIMS MUST BE MADE TO THE CARRIER. Pixel USA will not reimburse the customer in any way for lost time or business due to the product being defective. Customer must plan ahead of time for such a contingency if the computer’s down time will cause loss of time or business in a substantial way. Customer must minimize their loss in such a situation by taking the least costly solution available at the time.
  5. A Pixel USA technician will make the final decision as to whether a part is defective or not. The suspected product will be tested with Pixel USA components to determine if the product is defective. If the Pixel USA technician determines that the part is in fact defective it will be repaired or replaced with a new or refurbished unit at the discretion of Pixel USA. If the defective part is no longer manufactured and/or serviced the customer may be given the option to pay the difference to upgrade based on selling price of the product at the time. Pixel USA will not provide a “loaner” unit if the defective part cannot be serviced immediately. Repair turn-around times for some products could take as long as eight weeks depending on the service from the manufacturer. Customer should prepare for such a contingency. CUSTOMER IS RESPONSIBLE FOR ANY COSTS RELATING TO DEFECTIVE PRODUCTS FROM PIXEL USA INCLUDING INSTALLATION, REMOVAL, REINSTALLATION, TRANSPORTATION, SHIPPING TO AND FROM PIXEL USA, LOSS OF USE OF COMPUTER, DAMAGE TO ANY NON-PIXEL COMPONENTS, AND ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. PIXEL USA WILL HONOR THEIR WARRANTY AS STATED ON THE INVOICE.


 

 

 

 

 

 

 

 

 

 

WARRANTY POLICY

Pixel USA is dedicated to quality craftsmanship and is pleased to offer this Warranty. We suggest that you read it thoroughly. Should you have any questions, please contact Pixel USA at the telephone number listed below.

PRODUCTS COVERED:
This warranty covers Pixel USA Computer Systems and components.

LENGTH OF WARRANTY:
This warranty is in effect for one year from the date of first consumer purchase unless otherwise specified on the original invoice. Parts that are replaced by Pixel USA during in-warranty service do not assume a new warranty. First 30 days it will be replacement warranty. After 30 days we will send it to the manufacturer. The processing will take approximately 4 to 6 weeks.

WHO IS COVERED:
This warranty only covers the original purchaser of the product, who must reside in the United States.

WHAT IS NOT COVERED:
This warranty does not cover the following:

  1. Damage occurring during shipment of the product to Pixel USA for repair (claims must be made to the carrier).
  2. Damage caused by accident, abuse, negligence, misuse, improper operation or failure to follow instructions contained in the owner’s manual.
  3. Damage caused by an act of God, including without limitation, earthquake, fire, flood, storms or other acts of nature.
  4. Any cost or expense related to the removal or reinstallation of the product.
  5. Service performed by an unauthorized person, company or association.
  6. Any product, which has had the serial number, defaced, altered or removed.
  7. Any product, which has been adjusted, altered or modified without Pixel USA’s consent.
  8. Any product not distributed by Pixel USA within the United States.
  9. Any product not purchased directly from Pixel USA.
  10. Any product, which is already warranted by the original manufacturer.

HOW TO OBTAIN WARRANTY SERVICE:

  1. You are responsible for delivery of the product to the authorized Pixel USA Service Center or Pixel USA for repair and for payment of any initial shipping charges. Pixel USA will, at its option, repair or replace the product with a new or reconditioned product without charge. If the repairs are covered by the warranty, the product was shipped to an authorized Pixel USA Service Center, the original product purchase was shipped by Pixel USA to the purchaser and the repair request is within three weeks from the date of purchase Pixel USA will pay for the return shipping charges by regular ground freight. If faster service is required the customer will pay for the additional shipping charges.
  2. You should provide a detailed description of the problem(s) for which service is required.
  3. You must supply proof of your purchase of the product.
  4. You must package the product securely to avoid damage during shipment.
  5. You must return all books, diskettes, and packaging material and other related accessories in new condition (reasonable damage to exterior packaging due to shipment is accepted if the product was packaged for shipment properly).

HOW WE LIMIT IMPLIED WARRANTIES:
ANY IMPLIED WARRANTIES INCLUDING FITNESS FOR USE AND MERCHANT ABILITY ARE LIMITED IN DURATION TO THE PERIOD OF THE EXPRESS WARRANTY SET FORTH ABOVE AND NO PERSON IS AUTHORIZED TO ASSUME FOR PIXEL USA ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THE PRODUCT.

HOW WE EXCLUDE CERTAIN DAMAGES:
PIXEL USA EXPRESSLY DISCLAIMS LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE PRODUCT. THE TERM “INCIDENTAL DAMAGES” REFERS TO EXPENSES OF TRANSPORTING THE PRODUCT TO THE PIXEL USA SERVICE CENTER, LOSS OF THE ORIGINAL PURCHASER’S TIME, LOSS OF THE USE OF THE PRODUCT, BUS FARES, CAR RENTALS, COMPUTER RENTALS OR OTHER COSTS RELATING TO THE CARE AND CUSTODY OF THE PRODUCT. THE TERM “CONSEQUENTIAL DAMAGES” REFERS TO THE COST OF REPAIRING OR REPLACING OTHER PROPERTY, WHICH IS DAMAGED WHEN THIS PRODUCT DOES NOT WORK PROPERLY. THE REMEDIES PROVIDED UNDER THIS WARRANTY ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS.

HOW STATE LAW RELATES TO THE WARRANTY:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. In addition, some states do not allow limitations on how long an implied warranty lasts, and some do not allow the exclusion or limitation of incidental or consequential damages. Accordingly, limitations as to these matters contained herein may not apply to you.

HOW TO CONTACT CUSTOMER SERVICE:
Should you require service, please call the following number: (408)293-8333

 

 

 

 

 

 

 

 

 

 

PRIVACY POLICY

Pixel USA Computer respects your privacy and strives to ensure the highest level of security and confidentiality. We only collect, store and use your personal information to process your purchases and provide service and support. Never will we sell your personal information. You may contact us at anytime with privacy questions or concerns that you may have.

 

 

 

 

MISCELLANEOUS INFORMATION

Product Listings
Our product descriptions are not designed or intended to replace your personal product knowledge, experience, and/or research. We strive to be as accurate as possible in our product descriptions, compatibility references, information content, pricing, links, and any other product information contained in or referenced to on our site. However, occasional human error may occur and we therefore cannot guarantee that all product descriptions, specifications, pricing, or any other content on the site is entirely accurate, complete, current, or that we are responsible for these errors. In the event that a product is listed at an incorrect price due to typographical, informational, technical, or any other error, we at our sole discretion shall have the right to refuse or cancel any order for that product and immediately amend, correct or remove the inaccurate information. Moreover, all links on our website are intended only to provide visitors with assistance finding additional information and professional opinion; however, due to the fast pace of the industry, complex nature and personal subjective experiences, reviews can become outdated or less accurate over time or even at inception and should therefore never be the sole determinate in a purchasing decision, or, most importantly, a substitute for doing one's own product research. Please remember to consider, you, our valued patron, are ultimately responsible for any purchase decision.

OEM Version vs. Retail Version
The Retail version is usually the exact same product as the OEM version. However, the Retail version will usually come with bundled software, retail packaging, etc. OEM (Original Equipment Manufacturer), White Box, Brown Box, Bulk versions will come with the actual product and may or may not come with CD drivers, special packaging or software. Occasionally the retail version will accompany a longer warranty. We suggest checking a manufacturer's website to see what is included.

Technical Assistance
For most products, please contact the original manufacturer for assistance.

 

 

 

 

 

 

 

 

 



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